Latest Research

Ten Things CIOs Should Know about WebRTC

Anticipating and Preparing for Massive Disruption to Your Communications Environment and Engagement Strategies

Download the report snapshot

WebRTC is an emerging standard that enables real-time voice, video and data sharing in a Web browser without the need for browser plugins. Potentially billions of devices supporting a browser – PCs, laptops, smartphones, tablets and a host of new devices – from a variety of manufacturers will be real-time communications-enabled.

This report is designed to provide CIOs and decision makers with the right balance of depth and breadth to help them understand what WebRTC can do for them as well as what it can do to them. We begin with an overview of WebRTC, what it is and how it is architected. We discuss federation among WebRTC-enabled sites and integration with legacy communications platforms including Session Initiation Protocol (SIP) and the public switched telephone network (PSTN). We describe the security mechanisms inherent in WebRTC.

Price: $2,000.00

CosmosTM Cloud Buyer’s Bill of Rights: SaaS Apps – Netsuite, Inc.

Netsuite Achieves Epic Status in Inaugural Bill of Rights Certification for Cloud Apps Suites

Download the report snapshot

The Enterprise Cloud Buyer’s Bill of Rights provides a tool for clients and vendors to change the tenor of contract negotiations from user subservience to an equal and collaborative long-term partnership.

Netsuite provides an end-to-end cloud business application suite. Netsuite achieved a 4.48 weighted score and achieved the highest certification – Epic for its achievement in meeting the 61 requirements of the Cloud Buyer’s Bill of Rights category.

Price: $2,000.00

CosmosTM Cloud Buyer’s Bill of Rights: SaaS Apps – Actian Corporation

Actian DataCloud Achieves Epic Status in the Inaugural Bill of Rights Certification for Cloud Integration

Download the report snapshot

The Enterprise Cloud Buyer’s Bill of Rights provides a tool for clients and vendors to change the tenor of contract negotiations from user subservience to an equal and collaborative long-term partnership.

Actian’s acquired Pervasive Software on April 11, 2013. Constellation evaluated Pervasive Software prior to the merger. Actian DataCloud achieved a 4.77 weighted score and achieved the highest certification – Epic for its achievement in meeting the 61 requirements of the Cloud Buyer’s Bill of Rights category.

Price: $2,000.00

Customer Service Strategy for a Disruptive World

Apply the Customer Service Support Framework as Your Strategic Weapon in Customer Experience

Download the report snapshot

As disruptive new technologies have emerged in recent years, the world has witnessed a dramatic change in how customers interact with brands and companies for service. The rapid rise of social media and mobile applications has triggered an unprecedented shift in customer behavior. With pervasive use of smartphones and tablets, more than half of U.S. customers use their mobile devices for reaching a company and initiating service requests. Companies need to build a new customer service strategy for delivering a seamless cross-channel customer experience based on a collaborative approach from sales, marketing, IT and customer experience managers. The change in how customers communicate is already here. This report provides a framework for building a world-class customer service strategy.

Price: $2,000.00

Latest Blogs & News

Marketing to Marketers – Just Add ICE

The five forces of the Consumerization of Information Technology (CoIT) do not just affect the chief information officer (CIO). The impact of social media, Big Data, analytics, mobility, cloud computing and unified communications will be felt across every business unit and across every enterprise.

However, it is the office of the CMO – the organizational executive responsible for the “front of house” – which will be increasingly exposed to the challenges presented by consumerization. As a result, marketing leaders will face significant new strategic and technology decisions in the next two years.

Outdated theories and metrics, however, frame the practice of business marketing and continue to inhibit the ability of marketers to respond to the rapidly changing consumerized landscape. CMOs need to plan and execute against a new vision of the connected consumer.

Cisco Identifies Major Opportunities with Customer Collaboration Solutions

At the recent Cisco Customer Collaboration Analyst Event, Cisco identified its key initiatives for the coming year and its plans to continue to capture market share with its customer collaboration strategy. It also demonstrated how its continuous improvement in its collaboration product line earned increased market share against contact center competitors.  Cisco credits its recent success is in providing its customers with robust end-to-end solutions and its sound financial position, which especially appeals to larger enterprise customers. During the last year It has made significant gains with competitive wins against Avaya and other established contact center solution providers.

 Cisco is prioritizing the following four areas for its customer collaboration solution:

Polls and Surveys: Who's Missing In Our 2013 #BigData landscape?

Big Data Vendors Seek To Move From Data To Decisions

The move from Data to Decisions examines the enablement of data-driven decisions across the entire organization.  Holistic, data-informed decisions require a multi-diciplinary approach that incorporates performance monitoring with traditional business intelligence technologies. Gather key insights from your data, transform insights into actionable information, and then make the right decisions (see Figure 1).

Figure 1. The Shift From Data To Decisions

Comprehensive Guide to WebRTC Published by Constellation Research

SALT LAKE CITY – April 25, 2013 Constellation Research, Inc. the research and advisory firm focused on disruptive technologies today announced the publication of “Ten Things CIOs Should Know about WebRTC: Anticipating and Preparing for Massive Disruption to Your Communications Environment and Engagement Strategies” by Constellation Vice President and Principal Analyst, Dr. E. Brent Kelly. This research report analyzes the strengths, weaknesses, and potential impact of WebRTC. This report is designed to arm CIOs with the research necessary to help them understand the potential positive and negative impacts of WebRTC on their organizations.

Download the report snapshot

Constellation Research to Provide Opening Remarks at IT Trend 2013

SILICON VALLEY, California., and TOKYO, Japan –April 25, 2013 – Constellation Research, Inc. and ITR Corporation today announced that Constellation COO Dennis Kanemitsu will provide opening remarks at IT Trend 2013, ITR's annual executive forum.

Kanemitsu will introduce Constellation to ITR’s audience and highlight how the established partnership between Constellation Research and ITR will bring innovation-focused thought leadership to the Japanese market.

Executive Profiles: Kirill Tatarinov, President Microsoft Business Solutions

Welcome to our series of market maker 1:1 interviews with business leaders in the world of enterprise software  The interviews provide insightful points of view from a customer, industry, and vendor perspective.

 

Kirill Tatarinov, President of Microsoft Business Solutions (@KirillTatarinov)

Pentaho Acquires Webdetails for Great UX

After many years of depending on the Community Dashboard Framework as the core of the dashboard capabilities, Pentaho has acquired Webdetails to bring that UX expertise into all their products. In addition, Webdetails will continue to provided Pentaho professional services. And as the best piece of this news, Pedro Alves, while continuing in his role heading up Webdetails, will be the new SVP of Community.

Featured Analyst

Plancast

Newsletter Signup